Effortlessly Track Labor and Job Time with RazorSync’s Auto-Calculated Service Items (Time Based)
If you’re tired of chasing down technicians for accurate job times, or constantly second-guessing your billing—RazorSync’s auto-calculated, time-based service items are here to save you time and sanity. Whether you run an electrical, plumbing, HVAC, or landscaping business, tracking every minute spent (from travel to overtime) can help you maximize profits, optimize operations, and provide outstanding customer service.
The Guide: How To Set Up and Use Time-Based Service Items in RazorSync
Ready to streamline time tracking and make billing a breeze? Here’s how:
- Enable Auto-Calculated Service Items
- Go to your Settings > Workflow and toggle on the Service Items - Time Based (Auto-Calculated).
These include:
- Travel Time: Records the minutes from when your tech marks a job as “en route” to “on site.”
- Service Time: Captures every minute from “on site” until the job is completed.
- Overtime: Tracks minutes worked after a scheduled job end time.
- Find Your Service Items
- Head over to Settings > Service Items.
- Use the search bar to look up “auto calculated” or related terms (like “service time,” “on-site,” or “travel”).

- Assign Categories for Easy Organization
- The default category will be called, “Auto-Calculated”.
- Want to keep things tidy? Create a category (e.g., “Time Based Items”) or use an existing one like “Labor.”
- Click on a service item, open its details, and assign it to your chosen category.
- Set Pricing—or Use as a Reference
- Decide if you’re billing for these minutes or just tracking them for internal reference.
- Add a price per minute (or set it to $0 if you only want to monitor team efficiency).
- Watch RazorSync Work Its Magic
- When your techs update job statuses in the field (en route, on site, completed), RazorSync auto-calculates service item quantities in real time—no manual input required.
- All times display in minutes, so you’ll see exactly how long each phase takes. Example:

- Keep Your Team in the Loop
- For best results, train your technicians to update job statuses promptly. This ensures the time logs are accurate and reliable.