How to Re-Export Payments from RazorSync to QuickBooks Online

 Understanding Automatic Payment Exports

Payments normally export to QuickBooks Online automatically in two scenarios:

• If the invoice has already been exported: The payment exports immediately when you add it to the invoice
• If the invoice has not been exported yet: The invoice and payment export together when you export the invoice

Steps to Re-Export Failed Payments:

1. Navigate to the Invoices tab on the left side of RazorSync.
2. Click Payment History at the top of the page.
3. Locate payments showing error messages (these will appear next to the payment entry).
4. Check the box to the right of each payment you need to re-export (you can select up to 200 payments at a time).
5. Click the Re-export button located at the bottom left of the screen.
6. Wait 1-2 minutes for the loading bar to complete.
7. Refresh the page to confirm the payments have successfully exported.

⚠️ Common Payment Export Errors & How to Avoid Them:

"Invoice balance is less than payment amount" error: This occurs when you originally exported an invoice at a lower amount, then increased the invoice total in RazorSync and added a payment. The payment fails because QuickBooks still has the old, lower invoice amount on file. To Resolve this: Go to QuickBooks, update the invoice amount total to match what is in Razorsync. Then re-export the payment. 

"Object reference not set to instance of an object" error: This typically happens when exporting a large batch of invoices with payments—the QuickBooks API can slow down and prevent payments from exporting. This is normal and can be resolved by following the re-export steps above. Don't attempt to export too many records at once.