Common QuickBooks Online Export Errors

Customer Export Errors:

1. Email Error (ErrorCode:2210)
   What you’ll see: “Email Address does not conform to RFC 822…”
   How to fix:
   • Replace any underscore “_” in your customer’s email (e.g., change emailaddress@domain_name.com to emailaddress@domainname.com).
   • Export again—now it will work!
2. Parent/Child Error (ErrorCode:900 or Error 6130):
   What you’ll see: “parent can not be child” or similar message.
   How to fix:
   • Check the Address Name and Display Name for the customer—they can’t be exactly the same.
   • Make one slightly different and re-export.
3. Billing Relationship Error:
   What you’ll see: “Cannot Change Who Customer Bills With…”
   How to fix:
   • There are payments tying this customer and its “parent” together.
   • Delete linked invoices or payments between the parent and this customer, then try again.

Service Item Export Errors:

1. Invalid Category (ErrorCode:2500):
   What you’ll see: “Categories cannot be used…”
   How to fix:
   • Deactivate/delete any “category” items that imported as Service Items in RazorSync.
   • Create NEW Service Items if needed.
2. Bundle Service Item (ErrorCode:9331):
   What you’ll see: “Invalid bundle id..."
   How to fix:
   • Remove any bundled items from your RazorSync invoice before exporting.
   • Bundles in QuickBooks import as one item—keep them as individual lines in RazorSync.
3. Colon in Service Item Name (Error Code: 700):
   What you’ll see: “Parent Reference Invalid: Select a Category”
   How to fix:
   • Remove colons “:” from your Service Item name—the colon means “category” to QuickBooks.
   • Adjust and re-export.
4. Inactive Product/Service (ErrorCode:2500):
   What you’ll see: “assigned to this transaction has been deleted…”
   How to fix:
   • Make sure the Service Item is active in RazorSync.
   • Activate the item and export the invoice again.

Invoice Export Errors:

1. Memo Too Long (ErrorCode:2050):
   • If your Invoicing Memo is huge, cut it down and export the invoice, then paste it back if you really need it.
2. Nothing Exported (“No Invoices were created”):
   • Make sure RazorSync is connected to QuickBooks Online (check “connection ticket”), especially if your QB account was suspended.
3. Duplicate Invoice Number (ErrorCode:6140):
   • In QBO, check “Account and Settings > Sales > Custom Transaction Numbers.” Toggle the setting so it aligns with how you want numbers assigned (if you got this error, just change it to the opposite!).

Payment Export Errors:

1. Missing Customer Reference (ErrorCode2020):
   • If you’re exporting addresses as sub-customers, and you see this error, try removing the Billing Address Name before exporting payments.
2. Tax ID Error (Error Code 620):
   • Uncheck “Invoice has been exported to QuickBooks” for both Invoice and Payment.
   • Run QuickBooks sync again.

Accounts & Tax Errors:

• Time Card Export “No Records” Error:
  • The employee’s display name in RazorSync needs to match QuickBooks exactly. Edit the name in RazorSync if needed.
• Tax Code Error (Invalid InvoiceLineItem SalesTaxCode “Tax”):
  • On your Invoice, make sure every item is marked as Taxable or Non-Taxable—don’t leave as “Not Set.”
• Tax Exemption Reason Error (ErrorCode:6000):
  • If a customer is not taxable, mark them as taxable (current workaround).