Frequently Asked Questions


Password Help

To change your password, click on My Info in the lower left corner, and then [Change Password].

If you do not know your current password, any Admin on your account can change your password for you by going to Settings > Users > (Select User) > [Change Password].  When prompted, the Admin will enter their own password prior to changing a password for another Admin.

You may also use the Forgot Password option within the sign-in screen.

See Also: Password Help


Converting a Quote to a Work Order

To convert a quote into a scheduled Work Order, while retaining the quoted Service Items, you will need to meet two criteria:

  • The quote needs to be in an Accepted status
  • Enter a Date/Time for when you'd like the Work Order to be scheduled

Once those two pieces are in place, click the [Convert] button.  The system will create a Service Request and Work order on the date and time that was chosen within the Quote.

How do I contact RazorSync?

Phone: (877) 675-4395

Mon–Thurs, 7 a.m. – 7 p.m. CT

Friday 7 a.m. – 5 p.m. CT 

Email: support@razorsync.com

How Does a Free Trial Work?

Your Free trial provides you with a full version of RazorSync (Enterprise Package) and the only limitation will be an inability to process credit card payments. This requires applying for Merchant Services through RazorSync. Otherwise, you get the full experience of the depth and breadth of the RazorSync Software and Mobile app, so you know exactly what you’re getting when you become a RazorSync customer.


What is the Cost of RazorSync?

Each Free Trial provides access to the full Enterprise feature set. To see included features, check out our pricing plans comparison chart for a detailed breakdown.


Are There Any Separate Add-On Fees?

Yes. RazorSync customers can optionally add additional features like; QuickBooks Desktop or Online Sync, Advanced Reporting, Route Optimization, or Inventory Management. Depending on the package, some of these add-on features are included at no additional cost. See ‘Additional Features’ for monthly costs per package or consider discussing your specific needs with one of our RazorSync Account Executives who are ready to answer any questions you may have.


What is Meant by "User"?

A User is any person who uses your RazorSync software. Moreover, "encourage" each of your Users to log into RazorSync on multiple devices (e.g. their computer, phone, and tablet) but each will only count as 1 User. Each of our Packages is 'right-sized' to include a specific set # of Users however you can optionally add Users beyond the number included.


What Happens to my Data if my Computer Crashes or I Lose my Phone or Tablet?

All of the data kept in RazorSync is synchronized with RazorSync’s servers on the web. This means there is always a copy of your information securely stored. If you lose or break a device, don’t worry. Just log into your account on your new device, and you’ll have access to all of your data.


Does RazorSync Integrate with QuickBooks?

Yes. You can use QuickBooks Online and Desktop with RazorSync.


What Do I Do When the RazorSync App is Updated?

We encourage you to use the most recent version of RazorSync, so you always have access to the most up-to-date features and bug fixes. When a new version is available, the RazorSync app will notify and prompt you to download it. Just click the Update button to begin the download. Your web application will always be up to date. All software updates are free.


How Do I Enter My Payment Information Before My Free Trial Ends?

In the upper right corner of the web application, click Activate Now, or select Settings > Company > Account Payment, and enter your credit card information for your monthly subscription to RazorSync.


How Do I Pay For RazorSync's Service?

A credit card is the only way to pay for RazorSync. Your credit card will be billed monthly for 30 days of service. RazorSync plans are paid on a month-by-month basis. You can cancel service at any time.


How Quickly Can I Implement RazorSync With My Business?

Your time is valuable, and we want to get you up and running with RazorSync as quickly as possible. It should take under an hour to set up the basics of your system, such as company information, hours of operation, and field worker accounts. We offer convenient tools to help you import customers and service items and to connect with QuickBooks accounting software. If you have any questions during set-up, we’re happy to help.


What Internet Browsers & Mobile Devices Does RazorSync Work With?

The RazorSync web application is compatible with all major Internet browsers, including Internet Explorer, Google Chrome, Firefox, and Safari.

The RazorSync mobile application is available for iPhone, iPad, and Android smartphones and tablets.

Download RazorSync for iOS on the App Store >>

Download RazorSync for Android on Google Play >>